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Making A Complaint

Neotech thrives in offering the best possible customer experience to all its subscribers. It a situation, please report the incident to our team in order to address your concern. Our team will go over your account and review your complaint to ensure it is addressed in a timely manner. We will also request some information from the account holder in order to resolve the complaint. If you feel that your concern is not addressed properly and that you are not satisfied with the outcome, request an escalation. We will offer the best resolution possible.

 

Not satisfied about the resolution and/or outcome of your complaint? Contact the resolution Commission for Complaints for Telecom-Television Services (CCTS).

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Commissioner for Complaints for Telecommunications Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services. If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.